This policy explains when money paid through TurfBuddy comes back to you, and how.

Cancelling a booking yourself

• Cancel from Bookings before the game starts. Each turf sets a free-cancellation window (shown on its page and at checkout, usually 24 hours).
• Cancel before the window closes: the full advance is refunded.
• Cancel inside the window: you get the share the turf has set (often nothing). The app shows the exact amount before you confirm.
• No-shows are not refunded.

When the turf cancels

If the turf cancels your booking (for example for bad weather or maintenance), everything you paid through TurfBuddy is refunded in full.

Payment problems

• If you are charged but the 10-minute hold had already ended, the full amount is refunded.
• If you are charged twice for one booking, report it from the booking or contact support; the duplicate is refunded.

How refunds are paid

Refunds go to your TurfBuddy wallet straight away and can be used for your next booking. If you would rather have the money back on the original bKash, Nagad, Rocket or card, contact support within 30 days of the refund; we return it to the original method within 7–10 working days (card refunds can take longer to appear, depending on your bank).

Money paid at the counter

Cash or other payments made at the turf’s counter are refunded by the turf.

Disputes

If you disagree with a turf, use “Report a problem” on the booking within 7 days. We review the booking, payment records and both sides, and may refund you from the turf’s payout.

Contact

TurfBuddy, Dhaka, Bangladesh. Email support@turfbuddy.app.